Learn how Finflo protects your documents and extracted data with industry-standard security practices and transparent data handling.
Last updated: December 2025
All data encrypted using AES-256 at rest and TLS 1.3 in transit
Enterprise-grade hosting with automatic security updates and monitoring
Your documents are never used to train AI models
Finflo is a document processing platform that uses AI to extract structured data from PDF documents. We understand that the documents you upload may contain sensitive financial or business information, and we've built our security practices around protecting that data.
This page provides a transparent overview of how we secure your data, what technologies we use, and what commitments we make regarding your information.
Finflo is hosted on Render, a modern cloud platform that provides enterprise-grade infrastructure security including:
View Render's Security & Trust page
All uploaded documents are stored in Google Cloud Storage, which provides:
View Google Cloud Security overview
Application data is stored in a managed PostgreSQL database with:
| Data State | Encryption |
|---|---|
| Data in Transit | TLS 1.2/1.3 |
| Files at Rest | AES-256 |
| Database at Rest | AES-256 |
| Passwords | Industry-standard hashing (Argon2) |
Each user's data is logically isolated at the application level. All database queries are filtered by user identity, ensuring you can only access your own templates, documents, and extraction results.
Database backups are performed daily and retained for 7 days. File storage benefits from Google Cloud's built-in redundancy and durability guarantees (99.99% annual durability).
Finflo uses industry-standard authentication practices to protect your account and ensure only you can access your data.
We enforce strong password policies to protect your account:
We're actively working on additional security features including two-factor authentication (2FA) and social login options to give you more control over your account security.
Finflo uses Google Cloud AI services to extract structured data from your documents. Here's how your data is handled during AI processing:
Your documents are not used to train AI models. We use Google Cloud's enterprise AI services which have explicit data usage policies prohibiting training on customer data.
Document content is only sent to AI services during active extraction. It is not persisted by the AI provider beyond the processing request.
All communication with AI services occurs over encrypted TLS connections.
Our infrastructure providers maintain their own compliance certifications:
We employ comprehensive monitoring and logging across our infrastructure to detect and respond to potential security issues. Our systems include real-time error tracking, structured audit logging for security-relevant events, and automated alerting for anomalous activity.
In the event of a security incident, we commit to:
If you discover a security vulnerability in Finflo, please report it to us immediately at support@finflo.au. We ask that you:
We believe you should have control over your data. Here are your rights and how to exercise them:
You can export your extraction results to Excel format directly from the application. For a complete export of all your data, contact us at support@finflo.au.
You can delete individual documents, templates, and extraction results from within the application. To delete your entire account and all associated data, contact us at support@finflo.au.
You can view all your stored templates, documents, and extraction history through the application interface. For questions about what data we hold, contact us.
We aim to respond to data requests within 30 days, in compliance with GDPR and Australian Privacy Act requirements.
For security-related inquiries, vulnerability reports, or questions about our security practices:
Security is an ongoing commitment, not a one-time milestone. We continuously strengthen our security practices and will keep this page up to date as we introduce new safeguards to protect you and your data. Thank you for trusting Finflo with your document processing needs.